We have tried to collect all possible questions andanswers that we often ask.
See all questionsand answers. If you do not find an answer to yourquestion then contact Customer Support.
Is there a limit on CPUusage, running scripts?
Peak is not allowed to use user processes more than5% of server resources.
A: The service tech. Support is available24 hours a day / 7 days a week. We serve thecountry and to help all customers on time. If youasked a question, but he was left without an answer,wait.So for now all occupied. Your question will never gounanswered, and will not be ignored. P.S. Withregards to the issues: Hi, how are you, and any othermatters not related to the operation of servers andhosting in general - your question is likely to remainunanswered, at the discretion of those. of support.
How to speed up the process of working withtechnical support?
A: If you contactsupport immediately provide your login.
Pleaseinclude your name and address of your site. Afterreceiving it, we can determine exactly what servicesare commissioned and provided to you at this time.These findings were issued at registration and havebeen sent to your e-mail address e-mail.
Specify your login name each time a new address.
This will help us to quickly respond to you andnot to delay the decision to issue clarification. Yourquestion may engage in various staff, naming yourlogin, you easier to find information about the historyof your calls, questions, and measures taken.
Describe in detail the maximum errors occur.
Also, to the problem was corrected as soon aspossible Ringtone to which was the problem or else.
WARNING! - Messages of those. type support:
Ku Ku, where are you, what are silent, for thatmatter, and the like are simply ignored.
Messages and issues not related to the work ofhosting, servers, domain registration and in thegeneral activities of the Internet company - will notbe answered. In the last couple of months, manypeople believed that our helpdesk. Support is supportfor google.com and other search engines, fillingliterally hundreds of messages like: Help me find ascript, but it's better and worse, and more. hese messages continue to be ignored. Of those.support to answer your questions with regards to ourwork and only hosting.
SPAM messages, ICQ flooding, etc. - Ignore all. Yournumber will never be unlocked.
All thesesevere measures were taken because of yourignorance and disregard of simple rules of conductwhen accessing the service of those. of support.Falling asleep those. support left-wing issues andmessages you deprive other users of rapid responseto their questions.
I have a base of MySQL, as it can be transferred toyou?
A: It's enough to go under yourusername and password in the Cpanel control paneland click on the link Manage MySQL. Next, click onthe link and enter the phpMyAdmin interface andshed to the base. Further, by selecting a database,use the Import.
TP access. Uploading files to the server. Like it?!
A: To access the server you need to useany FTP client allows you to work with the server inactive mode. In connection parameters must bespecified host: ftp.vash_domen (eg ftp.magazin.ru),user name and password received upon registration,or creating your ftp-account via the admin console.
Please note that our server has a firewall that doesnot allow you to connect to our server using passivemode ftp. To connect to our server you need to installthe settings of your FTP client using active mode.
You can also have problems connecting to our serverin case the computer from which you are uploading isalso located behind a firewall. The way out of thissituation may be uploading files via http in theadministrative console.
If you do not know exactly which mode works yourftp client and you can not test this, apparently, theseproblems are as follows: the connection andauthentication is run normally, but when requesteddirectory listing all hangs. This means that you areexperiencing the above problem, its solution asdescribed above.
In your home directory contains a directory:
public_html stores site files, HTML-documents
statistics for the domain.
For normal operation of your website in the directorypublic_html, you must be a file that is loaded bydefault. On our server, this file may be called: index.html,index.htm, index.shtml, or index.php. If such a file inthe directory will not be, when it receives will beissued to a server error 403 (Forbidden).
Typical permissions for files and directories.
A: Files
600 Makes a fileinaccessible
644 can read all (eg, HTMLdocuments) < br />
666 File can be read andmodified (for HTML files modified scripts)
755 File can be read and executed by anyone (forscripts)
777 The file can be read andmodified by anyone (not recommended!)
Directory
711 files from the directory canbe read by anyone, but the content of the directory isclosed
755 files and directories contentscan be viewed by all
777 Allows fullaccess to view / write / delete directories and files init (not recommended!)
Of the features and naming files on the server
A: Please note that our server is basedon the operating system Apache. The OS, as well asother UNIX-like operating system has some significantdifferences from those operating systems as DOS,Windows 95-98/NT. For example, this applies to filenames. In UNIX, uppercase and lowercase letters differ fromeach other! So if you named the file ABOUT.HTM thenneed to contact him this way and not about.htm.Otherwise, the file is not found. The same applies tothe names of directories.
Also, do not name your files in Russian. Because ofproblems with different encodings for Cyrillic differentoperating systems, this file may be available tocertain users on the network.
In order toreduce to zero the probability of a problem whenaccessing files and directories, technical supportstrongly recommends that the call Your files and folders all lowercase letters of thealphabet.
An example of linking their own HTML pages withserver errors.
A: Let's say you wantto when an error 404 File Not Found visitor to yourserver http://yourdomain. ru saw you created anHTML page informing him of the error.
will need to be. htaccess file in the directory / public_html / If this file is not there - it is necessary to create) tothe following line:
ErrorDocument 404http://yourdomain.ru/error404.html
As aresult, when 404 user sees the page http://yourdomain.ru/error404.html. By analogy, you cancreate your pages and other server errors.
The examples are very simple - if you want to dosomething more difficult - please go to www.apache.org.
